Introduction This Privacy Policy describes how EleWrap Gifting Studio Pvt Ltd. ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elewrap.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How we collect and use your personal information To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Information we collect directly from you - Contact details including your name, address, phone number, and email. - Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. - Account information including your username, password, security questions and other information used for account security purposes. - Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information. You may elect not to provide it, but doing so may prevent you from using or accessing those features.
Information we collect about your usage We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information we obtain from third parties We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as: - Companies who support our Site and Services (e.g. our e-commerce platform). - Our payment processors, who collect payment information (bank account, credit or debit card information, billing address) to process your payment and fulfil your orders. - Third-party tools we work with, such as analytics and advertising partners, who may automatically collect information using cookies, pixels, web beacons and similar technologies.
How we use your personal information - Providing products and services. To process payments, fulfil orders, send notifications related to your account or purchases, manage returns and exchanges, and provide the Services. - Marketing and advertising. To send marketing, advertising and promotional communications by email, SMS or postal mail, and to show you tailored advertising on our Site and other platforms. - Security and fraud prevention. To detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. - Communicating with you and service improvement. To provide customer support, respond to your enquiries, and improve the Services.
Cookies Like many websites, we use cookies on our Site to remember your actions and preferences, run analytics, and tailor the Services. Most browsers accept cookies by default; you can choose to remove or reject cookies through your browser controls. Please note that blocking cookies may cause some features of the Site to work incorrectly.
How we disclose personal information We may disclose your personal information to third parties for contract fulfilment, legitimate business purposes and other reasons subject to this Privacy Policy. Such circumstances may include: - With vendors or other third parties who perform services on our behalf (IT, payments, analytics, support, cloud storage, fulfilment and shipping). - With business and marketing partners — they will use your information in accordance with their own privacy notices. - When you direct, request or consent to disclosure (e.g. to ship you products, or through social media widgets / login integrations). - With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business. - In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including subpoenas, search warrants and similar requests), and to protect or defend our rights or the rights of others.
Your rights Depending on where you live, you may have the right to: - Access personal information we hold about you - Request that we correct inaccurate personal information - Request that we delete personal information we maintain about you - Receive a copy of your personal information in a portable format - Ask us to stop or restrict our processing of your information - Withdraw consent where we rely on consent to process your information - Opt out of marketing communications using the unsubscribe option in our emails
To exercise any of these rights, contact us at the email below.